Description

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Operations Management for Executives reviews all that managers should know to be able to turn the operations of their companies into a source of competitive advantage. Understanding operations is key to improve how any organization actually works. In fact, excellence and innovation in operations have played an essential role in many of the great success stories the business world has witnessed: Zara, Ikea, Dell, Amazon, Toyota, Alibaba, etc. The authors explain operations management from a general management standpoint. They provide a practical guidebook focused on (i) explaining comprehensibly the key concepts and methodologies while avoiding unnecessary technicalities, (ii) analyzing the impact of operations in all areas of a company, such as marketing, finance or strategy, and (iii) revealing key levers to help managers realize the full potential of their companies. This book covers traditional areas in operations management, such as process design, capacity analysis, inventory management and queueing theory, or quality management. It also includes advanced topics such as lean management, procurement or supply chain management. Furthermore, this volume reviews some aspects that are seldom addressed in other operations books, but that the authors consider as very relevant: project management, human and organizational factors in operations, and operations innovation. In addition, this work does not limit itself to industrial settings, but it also covers operations in many different service environments.

About the Author

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Philip Moscoso, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he holds the Eurest Chair of Excellence in Services and is academic director of several executive education programs. He teaches executives and provides advice to companies worldwide. He has published extensively in academic journals and the business press.Alejandro Lago, PhD is Full Professor in the Department of Production, Technology & Operations Management at IESE Business School, where he also manages The Africa Initiative. His experience spans more than fifteen years as a consultant in operations.