Description

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Here are hundreds and hundreds of real people’s most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior.

What are the right rules for the coffee machine at work? Why do husbands always drink from the milk carton? Why are so many retail clerks rude? This book explains the reasons behind—and, more importantly, explains the proper responses to—all the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an office worker just trying to figure out how to deal with pushy or messy colleagues, this is a book for you. It’s as funny as it is useful.

About the Author

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In 1983 Cynthia Lett developed an international meeting planning consultancy, which took her to 102 countries planning United States participation in world congresses and other international meetings for corporations and government. She used her knowledge of protocol and etiquette as protocol chief for MCI Telecommunications and director of the Lett Group. In 2005 she started and continues to run the International Society of Protocol & Etiquette Professionals, which is the only international certification provider in the industry. She taught business protocol at the George Washington University Elliott School of International Affairs for seven years. She continues to teach seminars and speaks on the subjects of business and social etiquette and international protocol.