Description

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People skills — also known as interpersonal skills — are key to succeeding in work and in life. Many people struggle with these specific skills, particularly in an increasingly digital world. Idiot's Guides: People Skills offers expert advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive, and a primer for public speaking to small or large groups.

About the Author

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Casey Hawley is CEO of Hawley Training and Communication Consulting, where clients such as the NFL, the Department of the Interior, and Southern Company have hired her to train their employees to improve their communication and people skills. She is also coordinator of undergraduate business communication courses at Georgia State University and the author of numerous books, including 201 Ways to Turn Any Employee into a Star Performer and 100+ Greatest Tactics for Office Politics.