Description

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Many companies today employ outside firms to perform non-core functions (e.g., facilities management, IT support) for a variety of reasons. This trend is expected to continue, which is good news for firms engaged in providing those services. However, providing these services comes with challenges. How those challenges are dealt with determines the success a service provider achieves. The purpose of this book is to provide focus on those challenges and to offer suggestions on how to avoid or address them to help a service provider achieve the desired success. The book is structured in a manner that makes it a convenient reference or training guide. It begins with the first contact from a potential client and progresses through renewing a contract with them. Additionally, significant challenges are given special attention within the book.

About the Author

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Gregg Werlein worked in the corporate world for over forty years as both a client of outsourced services and then eventually as a successful outsourced service provider himself. Initially, he worked with an industry-leading corporation employing and directing a variety of service providers on projects throughout the United States. Later he worked for a Fortune 100 company providing outsourced services to multiple national companies. He served as a leader in a number of transitions that included ownership and responsibility for the relationship and the newly developed process, identification of duties, key performance measurements, and client business reviews. The last years of his career saw Gregg involved with reviving and refreshing accounts having service-relationship issues. During his employment, Gregg held a license in architecture, LEED accreditation, and two real-estate broker licenses.