About the Author

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Peter Barrar is Emeritus Professor at the University of Manchester, UK. Until recently, he held the Chair of Operations Management at Manchester Business School, where he was Associate Dean of Faculty for academic affairs and latterly, Deputy Director. He has also held appointments as Director of the full-time MBA, Director of the Postgraduate Centre and Director of the Centre for Business Research at MBS. Dr Roxane Gervais has many years' experience working in diverse teams, in both public and private sectors, and in international environments. Her previous roles include working for corporations such as IBM and British Airways, as well as working with different consultancy firms to organize and execute research programmes.